Frequently Asked Questions

Questions? We Have Answers.

Find useful information about Spadix products, orders, delivery, payments, returns, our Dubai store and Spadix Yes-Care repair services.

Shopping & Products

Products & Availability

What products can I find at Spadix?

Spadix offers a wide range of technology products including smartphones, tablets, laptops, computers, mobile accessories, chargers, cables, power banks, audio products, gaming products and other consumer electronics.

Which technology brands are available at Spadix?

The Spadix store features products from recognized technology brands including Apple, Samsung, Huawei, Honor, Nokia and PlayStation, alongside additional brands across different categories.

How can I check if a product is available?

Product availability is shown through the Spadix online store. For specific models, colors, storage capacities or additional availability information, customers can also contact the Spadix team.

Are prices on the website inclusive of VAT?

Yes. Product prices displayed on the Spadix online store are inclusive of 5% VAT.

Orders

Ordering from Spadix

How do I place an order online?

Select the product you would like to purchase, choose the available options where applicable, add the item to your cart and complete checkout using your required order, delivery and payment information.

Can I ask about the status of an existing order?

Yes. Customers can contact the Spadix team with their order information for assistance regarding an existing order.

Can I change my order after placing it?

If you need to request an order change, contact Spadix as early as possible. Changes may not be possible after an order has progressed through processing or dispatch.

Can I request to cancel my order?

Cancellation requests can be reviewed according to the current processing and fulfilment status of the order. Customers should contact Spadix as soon as possible.

Shipping & Delivery

Receiving Your Order

Does Spadix offer delivery?

Yes. Spadix provides delivery services for online orders, with delivery availability depending on the destination, product availability and order conditions.

Does Spadix deliver outside the UAE?

Spadix currently references delivery to customers across GCC countries. Delivery availability and applicable shipping conditions may vary according to the destination.

Does Spadix offer free delivery?

Eligible orders above AED 200 qualify for free delivery. Delivery conditions may vary according to the order and destination.

How long will my delivery take?

Delivery timing can vary depending on the delivery location, product availability, order processing and courier operations.

Will I receive tracking information?

Shipping and tracking information may be provided where applicable as the order progresses through the delivery process.

Payments

Checkout & Payment

What payment options are available?

The payment options currently available for your order are displayed during the checkout process.

Are installment payment options available?

Installment or Buy Now, Pay Later options may be available for eligible orders when supported by the payment options shown during checkout.

Returns & Support

After Your Purchase

Can I return a product?

Return eligibility can depend on the product category, product condition and the applicable Spadix return terms. Customers should contact the Spadix team with their order information before returning a product.

What should I do if I receive an incorrect or damaged item?

Contact Spadix promptly with your order details and information about the issue so the team can review the order and advise on the appropriate next steps.

Should I send a product back before contacting Spadix?

Customers should first contact the Spadix team and receive the appropriate information or instructions before sending or returning a product.

Our Store

Visiting Spadix

Does Spadix have a physical store?

Yes. Spadix Telecom has a physical retail location at Arabian Center in Dubai, United Arab Emirates.

Where is the Spadix store located?

Spadix Telecom is located on the 1st Floor, near the Etisalat Outlet, Arabian Center, Dubai, UAE.

Can I contact the store before visiting?

Yes. Customers can contact Spadix by landline, WhatsApp or email for product availability and general enquiries before visiting the store.

Spadix Yes-Care

Repair & Technical Services

Does Spadix provide repair services?

Yes. Spadix provides repair and maintenance services through Spadix Yes-Care Services.

What devices can Spadix Yes-Care service?

Yes-Care services include support for mobile phones, tablets, laptops, computers and printers, along with data recovery services.

What types of phone problems can Yes-Care repair?

Services referenced by Spadix include screen and LCD damage, charging problems, body repair, camera damage, microphone and speaker problems, battery issues, software problems and water damage.

How much experience does Spadix Yes-Care have?

Spadix states that its Yes-Care service team has more than 9 years of experience in device repair and maintenance services.

Spadix Yes-Care

Device Repair & Maintenance Support.

Spadix Yes-Care provides repair and maintenance services for a variety of electronic devices, supported by more than 9 years of experience.

Mobile Phones
Tablets
Laptops
Computers
Printers
Data Recovery
Screen & LCD Repair
Battery & Charging Issues
Need More Information?

Contact the Spadix Team.

Landline 04 269 9961
WhatsApp +971 50 684 3111
Email spadixtele@gmail.com

Visit Spadix Telecom

1st Floor, Near Etisalat Outlet, Arabian Center, Dubai, United Arab Emirates.

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