About This Privacy Policy

This Privacy Policy applies to personal information processed in connection with the Spadix Telecom website at www.spadix.ae, online purchases, customer enquiries and related services.

By using our website or providing information to us, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable laws and regulations.

Personal Information We May Collect

Information You Provide

When you place or attempt to place an order, create or use an account, contact us or otherwise interact with Spadix, we may collect information such as:

• Name and contact details.
• Email address and telephone number.
• Billing and shipping addresses.
• Order, purchase and transaction information.
• Product preferences and customer service enquiries.
• Information you choose to provide when communicating with us.

Device & Usage Information

When you browse the website, certain technical information may be collected automatically, including:

• IP address.
• Browser and device information.
• Time zone and approximate location information.
• Pages and products viewed.
• Referring websites or search terms.
• How you interact with the Spadix website.
• Cookie and similar technology information.

Why We Process Personal Information

Personal information may be used where necessary to operate our business, provide requested services, fulfil our contractual obligations, comply with applicable law or where otherwise permitted with an appropriate legal basis.

• Process and fulfil customer orders.
• Arrange shipping and delivery.
• Provide order confirmations and transaction information.
• Communicate with customers about orders and enquiries.
• Provide customer and after-sales support.
• Process returns, refunds or related requests where applicable.
• Detect, investigate and reduce fraud, abuse and security risks.
• Operate, maintain and improve our website and services.
• Understand website usage and customer experience.
• Comply with legal, regulatory and accounting obligations.
• Provide marketing communications where permitted and appropriate.

Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available through our checkout.

Depending on the payment method selected, payment providers may independently collect and process information required to authorize and complete your transaction.

Cookies & Similar Technologies

Spadix and service providers supporting our online store may use cookies, pixels, tags, log files and similar technologies to operate the website and understand how it is used.

These technologies may be used for purposes including:

• Keeping the website and checkout functioning correctly.
• Remembering preferences and shopping activity.
• Understanding website traffic and performance.
• Improving website functionality and user experience.
• Fraud prevention and security.
• Analytics, marketing and advertising where applicable.

You can manage certain cookie preferences through your browser or other controls that may be made available on the website. Disabling some cookies may affect website functionality.

Who We May Share Information With

Spadix does not disclose personal information unnecessarily. We may share information with third parties where reasonably required to provide our services or operate our business.

These parties may include:

• Shopify and technology providers supporting our online store.
• Payment processors and financial service providers.
• Shipping, logistics and delivery providers.
• Customer service and technical service providers.
• Analytics, marketing and advertising providers where applicable.
• Professional advisers, auditors and other business service providers.
• Government, regulatory or law-enforcement authorities where legally required.

Service providers may process personal information only as necessary to perform the relevant services, subject to their responsibilities and applicable data protection requirements.

Our E-Commerce Platform

The Spadix online store is powered by Shopify. Shopify provides the e-commerce infrastructure that enables customers to browse products, use shopping cart functionality and complete online transactions.

Information processed through the online store may therefore also be processed by Shopify in accordance with its applicable privacy practices and legal obligations.

Cross-Border Data Processing

Some technology, e-commerce, payment, analytics or other service providers used in connection with our business may operate or process information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, Spadix will seek to handle such transfers in accordance with applicable data protection requirements and appropriate safeguards.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, fraud prevention, dispute handling and compliance with legal or regulatory requirements.

Retention periods may vary according to the nature of the information and the reason it is being processed.

Marketing Communications

Where permitted, we may use contact information to provide news, offers, product updates or other marketing communications relating to Spadix.

Customers may request to stop receiving direct marketing communications using the available unsubscribe method or by contacting Spadix.

External Websites & Services

Our website may contain links to or integrate with services provided by third parties. Their privacy practices and terms are controlled by those third parties and may differ from ours.

We encourage customers to review the relevant privacy information before providing personal information directly to a third-party service.

Children's Personal Information

The Spadix online store is intended for customers who are able to make purchases in accordance with applicable law. We do not intentionally seek to collect personal information from children in circumstances where parental or guardian authorization would be legally required.

If you believe that personal information relating to a child has been provided improperly, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, operational requirements or applicable laws and regulations.

When this policy is updated, the revised version will be published on this page with an updated revision date.