Returns & Refunds at Spadix

At Spadix Telecom, we want customers to receive the products they ordered in the expected condition. If there is an issue with your purchase, our team can review your request and advise on the available return, replacement, warranty or refund options.

Eligibility may vary depending on the product category, condition of the product, reason for the request and any applicable manufacturer or warranty conditions.

Conditions for Return Review

To help us review a return request, the following conditions may be considered where applicable:

• The original order or proof of purchase can be provided.
• The product is in the condition in which it was received.
• Original packaging is available where applicable.
• Accessories, manuals, gifts and included items are returned with the product.
• Serial numbers, IMEI numbers and product identifiers remain intact.
• The product has not been damaged through misuse, neglect or unauthorized modification.
• The return request complies with applicable product and manufacturer conditions.

Meeting these conditions does not automatically guarantee approval. Each request may require review depending on the product and circumstances.

Electronics & Sealed Products

Certain electronic products may have manufacturer seals, activation requirements, serial numbers or hygiene and security considerations that affect return eligibility after the product has been opened, activated, registered or used.

Smartphones, tablets, laptops, smart devices and similar electronics may therefore require additional review when a return is requested after opening or activation.

A technical or warranty issue is not necessarily handled as a standard return and may instead require inspection, manufacturer support, repair or warranty processing.

Products That May Not Qualify

A product may not qualify for a standard return or refund in circumstances including, where applicable:

• Damage caused after delivery through misuse or improper handling.
• Missing packaging, accessories or included components.
• Removed, changed or damaged serial numbers or product identifiers.
• Unauthorized repair, modification or alteration.
• Products showing excessive use, physical damage or liquid damage after delivery.
• Products that cannot be returned for health, hygiene or safety reasons once opened.
• Products subject to specific manufacturer or activation restrictions.
• Items that were clearly identified as final sale or otherwise non-returnable at purchase.

Nothing in this section is intended to limit any rights that cannot legally be excluded under applicable law.

Problems When Your Order Arrives

If your order arrives damaged, contains an incorrect product or appears materially different from your confirmed order, please contact Spadix promptly after receiving it.

To assist with the review, we may ask you to provide:

• Your order number or proof of purchase.
• Details explaining the issue.
• Photographs or videos showing the product and packaging.
• The product model, serial number or IMEI where relevant.
• Any other information reasonably required to review the case.

Please retain the product, original packaging and all included accessories until the issue has been reviewed.

Reviewing Returned Products

Returned products may be inspected before an exchange, refund or other resolution is approved.

The inspection may include confirming the product condition, serial or IMEI information, included accessories, packaging and the nature of the reported issue.

Where a technical defect is reported, additional testing or manufacturer assessment may be required before the appropriate resolution can be confirmed.

How Approved Refunds Are Processed

Where a refund is approved, Spadix will arrange the refund using an appropriate method based on the original transaction and payment method, where possible.

After Spadix processes an approved refund, the time required for the amount to appear may depend on your bank, card issuer, payment provider or other financial institution.

Spadix does not control processing periods imposed by external banks or payment providers after the refund has been submitted.

Product Exchanges

Where an exchange is approved, availability depends on the requested replacement product, model, color, capacity and current stock.

If the replacement product has a different price, any applicable price difference will be handled before the exchange is completed.

Return & Delivery Charges

Shipping or collection charges associated with a return may depend on the reason for the return, destination and circumstances of the request.

Where an order issue is confirmed to have resulted from an incorrect or defective product supplied by Spadix, the applicable return arrangement will be communicated to the customer during the review.

Warranty Claims vs. Returns

Warranty coverage and standard returns are separate processes. A product that develops a technical problem after purchase may be subject to manufacturer, supplier or applicable warranty procedures rather than a standard refund.

Warranty conditions can vary by brand, product, model and product version.

Cancelling Before Dispatch

If you wish to cancel an order, please contact Spadix as soon as possible.

Cancellation may not be possible once the order has already been processed, prepared, transferred to a delivery partner or otherwise progressed too far through fulfilment.

Changes to This Policy

Spadix may update this Refund Policy when necessary to reflect operational changes, product requirements, payment or delivery procedures, or applicable legal requirements.

The latest version of the policy will be published on this page.