About These Terms

This website is operated by Spadix Telecom. Throughout these Terms of Service, the terms “Spadix,” “we,” “us” and “our” refer to Spadix Telecom.

These Terms of Service apply to your access to and use of www.spadix.ae, including browsing products, placing orders and using services or features made available through the website.

By using the website or placing an order, you agree to be bound by these Terms of Service together with the policies referenced on the Spadix website.

Using the Spadix Website

You may use the Spadix website only for lawful purposes and in accordance with these Terms of Service.

By placing an order, you represent that you are legally capable of entering into the relevant purchase transaction or are acting with appropriate authorization.

Product Information

Spadix offers smartphones, tablets, computers, accessories, gaming products and other consumer electronics through its online and physical retail operations.

We aim to present product descriptions, specifications, images, colors, models, capacities and other information as accurately as reasonably possible.

However, product appearance may vary slightly depending on screen settings, manufacturer updates, product versions or other technical factors.

Stock & Product Availability

All products and orders are subject to availability. Displaying a product on the website does not necessarily guarantee that the product remains available at all times.

Availability may vary according to model, color, storage capacity, product version or other variant.

Certain products may also be offered as pre-order, backorder or subject to additional fulfilment time.

Pricing & VAT

Product prices displayed on the Spadix online store are inclusive of 5% VAT unless otherwise clearly stated.

Prices may be changed or updated from time to time. The applicable price for an order is the price accepted through the relevant checkout process, subject to order confirmation.

Shipping or other applicable charges, where required, may be displayed separately according to the order and delivery destination.

Placing an Order

When placing an order, customers are responsible for providing complete and accurate order, contact, delivery and payment information.

Submitting an order does not necessarily mean that the order has been finally accepted or fulfilled.

An order may remain subject to:

• Product availability.
• Successful payment authorization.
• Verification of order information.
• Applicable delivery availability.
• Fraud prevention or security review where necessary.
• Any other reasonable order verification requirements.

Order Confirmation & Acceptance

Order confirmation or acknowledgment may be sent after an order is submitted.

Spadix reserves the right, where reasonably necessary, to reject, cancel or limit an order before fulfilment, including where a product is unavailable, payment cannot be completed, information appears incorrect or a material pricing or listing error has occurred.

Where an order cannot be fulfilled after payment has already been successfully collected, the applicable payment or refund process will be followed.

Payment

Customers may use the payment methods made available through the Spadix checkout.

Payment methods, installment options or Buy Now, Pay Later services may be provided through independent payment providers and may be subject to their own eligibility, terms and conditions.

Spadix is not responsible for decisions made independently by a bank, card issuer, payment provider or financing provider regarding transaction authorization or eligibility.

Shipping & Delivery

Shipping and delivery are subject to the applicable Spadix Shipping Policy.

Spadix provides delivery options within the UAE and references delivery availability across GCC destinations, subject to the applicable order and destination.

Eligible orders above AED 200 currently qualify for free delivery, subject to applicable delivery conditions.

Customers are responsible for providing accurate contact and delivery information.

Order Changes & Cancellations

Customers wishing to request an order change or cancellation should contact Spadix as soon as possible.

A change or cancellation may not be possible after an order has progressed through processing, preparation or dispatch.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by the applicable Spadix Refund Policy.

Eligibility may depend on factors including product category, product condition, packaging, activation status, manufacturer restrictions and the circumstances of the request.

Customers should contact Spadix before returning or sending any product back.

Product Warranty & Technical Issues

Warranty coverage can vary depending on the product, manufacturer, model and product version.

A technical defect or product fault may be handled through an applicable manufacturer, supplier, repair or warranty process rather than through a standard refund.

Customers may contact Spadix for available information relating to the warranty conditions applicable to a particular product.

Spadix Yes-Care Services

Spadix also provides device repair and maintenance services through Spadix Yes-Care Services.

Service availability, repair requirements, technical assessment, parts availability, repair timing and applicable charges may vary according to the device and requested service.

Repair and service transactions may be subject to additional service-specific conditions provided at the time of assessment or service confirmation.

Offers, Discounts & Promotions

From time to time, Spadix may provide promotions, discounts, bundles, free gifts or other promotional offers.

Promotional offers may:

• Be available only for a limited period.
• Apply only to selected products or categories.
• Require a minimum order value.
• Be subject to product availability.
• Be unavailable in combination with another promotion.
• Include other conditions communicated with the applicable offer.

Customer Accounts

Where customer account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials and for activity carried out using their account.

You should contact Spadix if you believe your account or credentials have been used without authorization.

Prohibited Use

You must not use the Spadix website in a manner that is unlawful, harmful or interferes with its proper operation.

Prohibited activities include:

• Using the website for unlawful or fraudulent purposes.
• Submitting false or misleading information.
• Attempting unauthorized access to the website or related systems.
• Introducing viruses, malicious code or harmful technologies.
• Interfering with website security or operation.
• Using automated tools in a way that materially disrupts the service.
• Misusing Spadix content, trademarks or intellectual property.

Website Content & Brand Assets

The Spadix website, including its design, text, branding, graphics, logos and original content, may be protected by intellectual property laws.

Product names, brand names, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners.

Content may not be copied, reproduced, distributed or commercially exploited without appropriate permission where such permission is legally required.

Third-Party Services & Links

The Spadix website may use or link to services provided by third parties, including Shopify, payment providers, delivery partners and other service providers.

Third-party services may be governed by their own terms, policies and privacy practices.

Errors, Interruptions & Updates

We aim to keep the Spadix website available and accurate, but we cannot guarantee that the website will always operate without interruption or error.

Website access may occasionally be affected by maintenance, technical issues, updates or circumstances outside our control.

Spadix may correct errors or update website information where reasonably necessary.

Limitation of Liability

To the maximum extent permitted by applicable law, Spadix will not be responsible for indirect, incidental or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits any liability or customer right that cannot lawfully be excluded or limited.

Personal Information

Personal information provided through the Spadix website is handled in accordance with the applicable Spadix Privacy Policy.

The Privacy Policy explains how information may be collected, processed, shared and protected in connection with our online store and services.

Governing Law

These Terms of Service and transactions with Spadix are governed by the applicable laws and regulations of the United Arab Emirates.

Any dispute that cannot be resolved directly between the parties will be handled through the competent authorities or courts in accordance with applicable law.

Changes to These Terms

Spadix may update these Terms of Service from time to time to reflect changes to our website, services, payment or delivery processes, operational practices or legal requirements.

The latest version will be published on this page together with the applicable revision date.