About This Shipping Policy

This policy applies to products ordered through the Spadix Telecom online store at www.spadix.ae.

Delivery availability, shipping charges and fulfilment conditions may vary according to the destination, product, order value, availability and other circumstances applicable to the order.

Where We Deliver

Spadix Telecom provides delivery services for online orders within the United Arab Emirates.

The Spadix website also references delivery to customers across GCC countries. Availability, charges and fulfilment conditions for destinations outside the UAE may vary depending on the destination and order.

Delivery Fees

Shipping charges, where applicable, may depend on factors such as the order value, delivery destination, product characteristics and available delivery service.

Any applicable delivery charges are communicated through the relevant ordering or checkout process where available.

Free Delivery

Spadix currently offers free delivery on eligible orders above AED 200.

Additional conditions may apply depending on the destination and nature of the order.

Preparing Your Order

After an order is successfully received, it may require processing and preparation before being handed to the applicable delivery provider.

Processing may include:

• Order confirmation.
• Verification of product availability.
• Preparation of ordered products.
• Packaging of the order.
• Coordination with the applicable delivery provider.

Orders containing products with different stock or availability conditions may require additional processing.

Estimated Delivery Timing

Delivery timing may vary according to the destination, product availability, order processing requirements, courier operations and other factors relevant to the order.

Unless a specific delivery commitment is clearly provided for your order, delivery estimates should not be treated as a guaranteed arrival time.

Weekends, public holidays, high-demand periods, weather, customs processes for cross-border shipments or other circumstances outside our reasonable control may affect delivery.

Providing an Accurate Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Customer name.
• Active mobile number.
• Complete delivery address.
• Building, villa or unit details where applicable.
• Area and city information.
• Any additional information reasonably required for delivery.

Incorrect, incomplete or unavailable contact or address information may delay delivery or prevent successful delivery.

Order & Shipping Updates

Shipping, delivery or tracking information may be made available where applicable once the order moves through the fulfilment process.

The type and availability of tracking information may depend on the courier or delivery service handling the order.

Stock & Backordered Products

Product availability may affect when an order can be prepared and dispatched.

Orders containing backordered, pre-order or otherwise temporarily unavailable products may require additional processing or fulfilment time.

Where an availability issue materially affects your order, Spadix may provide relevant order information or available options where appropriate.

Unable to Complete Delivery

A delivery attempt may be unsuccessful if the recipient cannot be reached, the delivery address is incorrect or incomplete, access to the destination is unavailable or another delivery issue occurs.

Additional coordination may be required before another delivery attempt can be arranged.

Any additional delivery charges, where applicable, will depend on the circumstances of the order and the applicable delivery service.

Issues With a Delivered Order

Customers should check the delivered package and contact Spadix promptly if the package or product appears damaged, incorrect or materially different from the confirmed order.

We may request order details, photographs, videos or other relevant information to assist in reviewing the issue.

Please retain the product, packaging and included accessories while the matter is being reviewed.

Cross-Border Deliveries

Delivery to GCC destinations outside the UAE may be subject to different shipping arrangements, delivery times and destination-specific requirements.

Cross-border delivery may also be affected by customs, local regulations, courier requirements or other processes applicable to the destination country.

Availability and applicable charges should be confirmed as part of the relevant order and delivery process.

Changing Your Delivery Information

If you need to request a change to your delivery information, please contact Spadix as soon as possible.

Changes may not be possible after the order has been processed, dispatched or transferred to the delivery provider.

Delivery Delays

Although Spadix aims to provide a dependable delivery experience, delays can occasionally occur due to factors outside our reasonable control.

These may include:

• Courier or logistics delays.
• Public holidays or high-volume periods.
• Adverse weather conditions.
• Incorrect or incomplete delivery information.
• Product availability.
• Customs or cross-border procedures.
• Events or circumstances outside reasonable operational control.

Shipping & Product Returns

Shipping and return requests are handled separately. If you wish to return a delivered product, please refer to the applicable Spadix Refund Policy and contact the Spadix team before returning the item.

Return shipping or collection arrangements may vary depending on the reason for the return and the applicable case.

Changes to This Shipping Policy

Spadix may update this Shipping Policy to reflect changes to delivery services, operational procedures, geographic coverage or other relevant requirements.

The latest version will be published on this page.